Shipping & Delivery

General

ZEMA Jewels™ is a DHL partner.

DHL controls our shipments along with ZEMA Jewels Customer Service. 

Shipping

DHL ON-DEMAND DELIVERY: If you want to schedule your delivery, please mention it in the ORDER NOTES optional text box during CHECKOUT. We can guarantee a scheduled shipment worldwide, without additional fees.

If you want DHL SMS service, please mention in ORDER NOTES.
Note: Your order arrives during workdays, between 10am and 6pm. Delivery process starts when we you receive an order payment-acceptation confirmation e-mail from the financial service you have chosen, and an order confirmation e-mail from ZEMA Jewels ( [email protected] ).

We provide express delivery: from 24 hours up to five workdays.During COVID-19 pandemic, we cannot provide a warrant for You to get Your order within 24-72 hrs.
Shipment fee: As a registered DHL partner, we can provide an “all over the World” shipment rate. The shipment cost is 25USD / 31 CAN all over the United States and Canada.

NOTE: In case you will not be able to pick up the package from the courier in the time of delivery, the courier will leave a written notice. (The courier will call you before pick up time, to cross-check)

The courier will attempt to deliver the package two times, afterwards you will have the obligation to repay the shipping costs in order to receive the item.

The risk of loss of or damage to the goods shall pass to you when you or a third party indicated by you and other than the carrier acquires the physical possession of the goods.

Shipping costs

As a registered DHL partner, we can provide an “all over the World” shipment rate. The shipment cost is 25USD / 31 CAN all over the United States and Canada, no added fees.

Additional information

Upon receiving the product, always make sure that its not damaged. Only then verify with
your name, date and signature.

Delivery porter: DHL (Contact here: Data processing activities relating to online payment & transportation)

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